Legal Assist is a UK-based claims-management company declaring itself to provide access to a nationwide panel of law firms, offering clients assistance across many legal areas including personal injury, immigration, housing disrepair, property law, family law and more.
The model works as follows: a client makes an enquiry to Legal Assist, they take an initial overview of the matter, and then refer the client to a panel solicitor matched to their type of claim. legalassist.co.uk+1 In many of the personal-injury or accident cases they state that the solicitor will act on a “no win, no fee” basis — meaning the client pays nothing upfront and only pays if the claim is successful. legalassist.co.uk+1 However, when successful, the fee to the solicitor (and potentially referral/marketing fees to Legal Assist) will be taken from the awarded compensation. For example, the site states fees of typically 25%-50% plus VAT in many cases. legalassist.co.uk+1
Legal Assist emphasises their convenience and claim-handling support: “client satisfaction is our utmost priority, there will be no stage along the way where you will feel lost.” legalassist.co.uk They also highlight 24/7 accident support, vehicle recovery services and replacement vehicles for clients in certain accident-claim situations. legalassist.co.uk
That said, there are important considerations. A review of customer feedback reveals substantial negative reviews: customers complain of unsolicited cold-calls, aggressive marketing, and being contacted even when they had no claim. Trustpilot+1 While the website asserts that you are under no obligation to use their panel solicitors (you may choose your own) that very choice needs to be understood. legalassist.co.uk+1
In short: Legal Assist offers a convenient introduction to a panel law-firm model under “no win, no fee” claims. But you should carefully evaluate the cost structure (how much of your compensation is taken), understand the transparency of the referral arrangement, and check the reputation of both Legal Assist and the solicitor to which you are referred. Always ensure you read the terms of the agreement, confirm your chosen firm is properly authorised, and that you feel comfortable with how your case will be handled from beginning to end.
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